A B2B trade webshop and customer portal that lets your trade customers browse the catalogue, see their own contract prices and place orders online. The catalogue, prices and stock come from the same DataFlow data, and orders drop straight into Order Processing to be picked and invoiced like any other order.
The problem
When the shop and the back office disagree.
A webshop that runs on its own copy of the catalogue is a second set of records to keep in step.
Two catalogues to maintain
The shop has its own product list and its own prices, so every change has to be made twice and the two drift apart between edits.
Orders re-keyed by hand
Web orders arrive as an email or an export, and someone types them back into the system, which is slow and a source of mistakes.
Wrong prices online
The shop shows list price when a customer has a contract price, so either they order at the wrong figure or they phone in instead.
Orders for stock that has gone
The shop has no live view of stock, so customers order items that have already sold out, and someone has to ring them back to cut or cancel the line after the fact.
Overview
One catalogue, online and in the office.
The shop and the back office read from the same DataFlow data.
One catalogue, drawn from DataFlow
Products and descriptions from the same DataFlow data. Stock shown against the catalogue as customers browse.
Onecatalogue, not two
Livestock as they browse
Each customer sees their own prices
Contract prices shown against the signed-in account. The same prices the office would quote, online.
Contractprices per account
Signed into see their prices
Orders that drop straight into Order Processing
Orders drop straight into Order Processing. Picked and invoiced like any other order.
Straightinto Order Processing
Nore-keying
Customers help themselves to their own account
Customers order online outside office hours. One signed-in account for catalogue, prices and ordering.
Their ownsigned-in account
Any timeto place an order
Explore more
More integrations.
Other ways DataFlow takes orders in, from enterprise portals to reps in the field.
From the same DataFlow data your office works with. The shop reads the catalogue, prices and stock directly, so there is no second product list to keep in step.
Do customers see their own contract prices?
Yes. A trade customer signs in and sees the contract prices that apply to their account, the same prices the office would quote.
What happens to an order placed online?
It drops straight into Order Processing and is picked and invoiced like any other order. Nothing is re-keyed between the shop and the back office.
Is the stock shown live?
The stock shown in the shop comes from the same DataFlow records the warehouse picks from, so customers browse against your actual stock.
